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Practice room
Hotel check-in & check-out
Confirm your booking, ask about the stay and handle a room request.
AI · 2D Not started
SophieSophie, an attentive hotel receptionist
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Beginner conversation guide
Follow the scene, one useful line at a time
Use these phrases in order when you are not sure what to say next.
- 01Confirm your booking
Hi, I have a reservation under Kim.
Under plus your family name is the standard pattern. - 02Show your ID
Of course. Here's my passport.
Here is naturally introduces one document. - 03Confirm your stay
I'm staying for three nights.
Use for plus a period of time. - 04Ask about the deposit
Is a security deposit required?
Ask whether it is charged or only authorized. - 05Check room details
Does the room have a double bed?
Confirm the room type before taking the key. - 06Ask about hotel services
What time is breakfast served, and is Wi-Fi included?
Ask about the services you will use first. - 07Make a room request
Could I get a room on a higher floor?
Could I get works for towels, keys and room changes. - 08Report a problem
The air conditioning doesn't seem to be working.
Describe the problem calmly before requesting a solution. - 09Check out
I'd like to check out. Can I leave my bags here?
Ask about luggage storage if you are departing later.
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