Cancellation & Refund Policy

Free trial

You can try 10 minutes of conversation for free before paying. The free trial involves no charge and is not subject to refunds.

Subscription and renewal

Paid plans renew automatically each month or year. You can cancel anytime before your next billing date from your profile page. After cancellation you keep access until the end of the period you already paid for, and you are not charged for the following cycle.

Refunds (global)

Customers may request a refund within 14 days of the initial purchase or subscription renewal, subject to applicable consumer law and Dodo Payments' refund procedures. Nothing in this policy limits any mandatory consumer rights available in the customer's country of residence.

If the service has a material defect or a billing error occurred, we will issue a refund regardless of usage. Once you have begun using practice time, the portion already delivered and consumed may be non-refundable given the nature of digital content; any remaining unused portion is handled under applicable law and Dodo Payments' procedures.

Customers in South Korea

Under the Korean Act on Consumer Protection in Electronic Commerce, customers in South Korea may request a full refund within 7 days of payment if they have not used the practice time provided by that payment. This right applies in addition to the 14-day window above; whichever is more favorable to the consumer prevails.

Payments and Merchant of Record

Payments are processed by Dodo Payments, our authorized reseller and Merchant of Record. Dodo Payments handles payment processing, applicable sales taxes, invoices, and payment-related refunds.

How to request a refund

To request a refund, email seeusoong@realeng.net with the email used for payment, your order number (or receipt), and the reason. We respond within 3 business days; approved refunds are returned to your original payment method and may take 5–10 business days to arrive depending on the processor.

Two product types

The Apps in Toss mini-app sells two types of one-time purchase, and the cancellation and refund rules differ by type. ‘Conversation time’ is a consumable product: it grants the amount of conversation time shown at checkout, and the balance decreases as you practice. The ‘learning pass’ grants no conversation time at all; it is a non-consumable product that only unlocks the lessons beyond the free ones together with the pass-only review features. Neither product is a subscription, neither renews or charges again automatically, and payment for both is processed through Toss in-app purchase and the app marketplace for your device's operating system.

Conversation time (consumable product)

Conversation time sold in the Apps in Toss mini-app is a consumable in-app purchase that grants the amount of conversation time shown at checkout. It is not a subscription and does not renew or charge again automatically. Payment is processed through Toss in-app purchase and the app marketplace for your device's operating system.

Customers in South Korea may request a full refund within 7 days of payment if none of the time granted by that purchase has been used. Once use begins, the consumed portion may be ineligible for cancellation or refund because it is digital content already supplied. Whether any unused time can be refunded after partial use, and in what amount, depends on the usage record, applicable law, and the final decision of the relevant app marketplace.

Once a refund is final, the in-app practice time granted for that order is revoked and can no longer be used. If some time has already been consumed, that usage may be considered when determining approval or the scope of the refund. Submitting a request does not itself complete the refund; check the final status in the Toss app's order details or with the relevant app marketplace.

Learning pass (non-consumable pass)

The learning pass is a non-consumable one-time purchase that grants no conversation time. Buying it unlocks the lessons that were locked beyond the free ones, together with the pass-only review features (the review schedule, the weekly learning report, and past-conversation replay), and you can use them without a further charge or an expiry date for as long as your account remains and those features are offered. Because no balance is consumed, the ‘has the granted time been used’ test that applies to conversation time above does not apply to the learning pass.

Under the Korean Act on Consumer Protection in Electronic Commerce, customers in South Korea may withdraw their purchase within 7 days of payment. However, under Article 17(2)5 of the same Act, withdrawal may be restricted for digital content whose supply has begun. For the learning pass, supply begins not at payment but when you first use the content it unlocked — that is, when you first open a lesson the pass unlocked and start studying it, or when you first use a pass-only review feature. Whether use has begun is determined from the lesson study records stored with the account. If you have used neither an unlocked lesson nor a pass-only feature since payment, you may request a full refund within 7 days.

Even after use has begun, we refund regardless of usage if the service has a material defect or a billing error occurred. For any other reason after use has begun, the learning pass cannot be divided into used and unused portions the way conversation time can, so whether a refund is possible and in what amount depends on the usage record, applicable law, and the final decision of the relevant app marketplace.

Once a refund is final, the learning pass access granted by that order is revoked, and from then on only the free lessons and free features remain available. Study records already saved stay with the account, but the locked lessons and the pass-only features can no longer be opened. A conversation time balance is a separate product and is not revoked by a learning pass refund.

A learning pass only ever needs to be held once per account, so buying it more than once on the same account does not extend what you can use. If you find a duplicate charge, please request a refund for the later payment. When several orders exist, refunding one of them leaves the pass active through the remaining order; access is revoked only once every order has been refunded.

Refund requests and decisions (both products)

On Android, you can request a refund by selecting ‘Request a refund’ in the relevant order details in the Toss app. RealEng may review the request in the Apps in Toss console, but Google Play makes the final approval or denial decision. Apple directly manages and decides iOS refunds, so you must use Apple's refund request or support channel. All refunds are handled under applicable law and the applicable Toss, Google Play, and Apple policies and procedures.

Customer support

For help locating an order, checking usage, or following the refund process, email seeusoong@realeng.net or call 070-7954-3513 with your order number, payment platform (Android or iOS), and question. RealEng can assist with information available to us but cannot override an app marketplace's final refund decision.