TERMS
Terms of service
real_talk is an AI English conversation learning service for users aged 14 and older.
Provider
RealEng · Representative: 김유숭 · Business Registration No.: 357-16-02623 · E-commerce Permit: 2025-화성동탄-5609호 · Hosting Provider: Vercel Inc. · 경기도 화성시 동탄신리천로 270, 402동 4층 c189호
Service channels and Apps in Toss
real_talk is available on the website and as an Apps in Toss mini-app inside the Toss app. The mini-app uses distribution, sign-in, and in-app payment infrastructure provided by Toss, while RealEng operates the learning service, content, and customer support. Web subscriptions and one-time mini-app passes are separate products and payment channels; unless expressly stated otherwise, entitlements and balances are not combined or transferred between channels.
Accounts and age
Web users must sign in with an accurate email address or their own social account and keep sign-in methods secure. Users must attest that they are at least 14; users under 14 may not register for or use the service.
Toss sign-in and guest access
The Apps in Toss mini-app offers Toss sign-in as its only account sign-in method and does not offer separate email or social sign-in. When you sign in with Toss, the app-specific user identifier (userKey) issued by Toss is linked to your service account. If you continue as a guest without signing in, your wallet and learning history are managed using a mini-app-specific anonymous identifier issued by Toss. These terms and the Privacy Notice also apply to guest use.
If you disconnect Toss sign-in or request account deletion, the profile, wallet, learning history, and conversation data linked to the service account are deleted. Deleted data and remaining practice time cannot be restored, and disconnecting or deleting an account does not automatically request a payment refund. If you need a refund, follow the Refund Policy before deleting the account.
AI learning notice
AI responses and feedback may contain errors and are not legal, medical, or financial advice. Verify important information separately.
Web subscriptions and changes
Paid web plans renew on the monthly or annual cycle shown before checkout. Upgrades may be prorated immediately. Downgrades and cancellations take effect from the next billing date shown in the Dodo Payments portal, with access continuing through the paid period. Payments are processed by Dodo Payments, our authorized reseller and Merchant of Record, which handles payment processing, applicable sales taxes, invoices, and payment-related refunds.
Using and exhausting Apps in Toss products
Apps in Toss sells two kinds of products, and they behave differently. Conversation time is a consumable product that grants the amount shown at checkout; the balance is reduced by the time used in AI conversations, and consumed time cannot be used again. The learning pass grants no time — it is a non-consumable product that unlocks the locked lessons and the pass-only review features, and it does not shrink with use. Neither product renews automatically. Neither has a separate automatic expiration while the account remains active, but any remaining balance and unlocked access are extinguished with the account data when Toss sign-in is disconnected or the account is deleted, and cannot be restored. If a service error causes an incorrect deduction, you may ask customer support to correct it.
Cancellation and refunds
Web customers may request a refund within 14 days of the initial purchase or subscription renewal, subject to applicable consumer law and Dodo Payments' refund procedures. Customers in South Korea may additionally request a full refund within 7 days of payment under the Act on Consumer Protection in Electronic Commerce; whichever is more favorable to the consumer prevails. Nothing in these terms limits any mandatory consumer rights available in the customer's country of residence. Refunds can be requested through the Dodo Payments portal or seeusoong@realeng.net, and subscriptions may be canceled at any time to stop future billing.
Refunds for Apps in Toss passes follow Toss in-app purchase and the applicable app marketplace policies and procedures. On Android, users request a refund in the Toss app and Google Play makes the final decision; on iOS, Apple directly manages and decides refunds. See the ‘Apps in Toss mini-app’ section of the Cancellation & Refund Policy for the treatment of unused and consumed time and revocation of granted time after a completed refund.
Fair use
Account sharing, system circumvention, automated abuse, and infringement of others' rights are prohibited. One account may run only one live voice session at a time.
Contact
Phone 070-7954-3513 · Email seeusoong@realeng.net