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Lost baggage & rebooking

Report a missing bag, compare rebooking options, and confirm the next update.

Practice roomMayaMarin · Voice
Maximum 15 minutes per session15:00
AI · 2D Not started
MayaMaya, a calm and resourceful airline service agentMarin · Voice
Live transcriptEN ↔ English

Your conversation captions will appear here.

Beginner conversation guide

Follow the scene, one useful line at a time

Use these phrases in order when you are not sure what to say next.

01 / 04
  1. 01
    Open the task
    My suitcase did not arrive on the carousel.
    State the purpose before adding details.
  2. 02
    Handle the key detail
    It is black with a red strap.
    Give one concrete detail and invite the next question.
  3. 03
    Confirm the outcome
    Could you put me on the next available flight?
    Read back the decision, time, amount, or place.
  4. 04
    Close the exchange
    May I have the case reference number?
    Close only after the next step is clear.
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