Exchange & Refund (Intermediate)
Situations include returning due to simple change of mind, processing without a receipt using card history, receiving store credit instead of a full refund, refunding to the card used for payment, or returning a defective item that broke after a few days.
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I've changed my mind about this.
Can I get a full refund?
Can I receive store credit instead?
store credit = a type of credit/exchange that can only be used at that store instead of a cash refund. It's suggested as an alternative when a refund isn't possible.
I don't have a receipt, but I paid with a card.
Can you put it back on my card?
put it back on my card = a phrase asking for a refund to the card used for payment. It means the same as refund it to my card.
It stopped working after a few days.
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When specifying the 'form' of a refund, ask 'Can I get + [a full refund / store credit / an exchange]?
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' If the conditions are unclear, add the situation at the end: '~, but I paid with my card.
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'
- full refund — Full refund
- store credit — Store credit, exchange voucher
- return policy — Refund/return policy
- defective — Defective, faulty
- warranty — Quality guarantee (period)