Deposit and Fee Adjustment (Intermediate)
A situation where you're charged for a minibar you didn't use, there are unknown fees, and you're curious about when you'll get your deposit back. It's expressions for handling the bill politely without getting angry.
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When can I get my deposit back?
I didn't use the minibar, could you check the bill for me?
State the fact with 'I didn't use ~' and gently request a correction with 'could you check?'.
It seems like there are additional charges here, what is this fee for?
'There seems to be ~' is a mature expression that raises a concern gently without making a definitive statement.
Could you split the payment across two cards?
When splitting the bill with companions. 'split A across/between B' means 'divide A by B'.
Could you send the receipt to my email?
When you want an email receipt instead of a paper one. Here, email acts as a verb meaning 'to send via email'.
Is express checkout available?
A quick checkout where you leave the key without stopping at the front desk. It's useful when you're busy in the morning.
- 1
Using 'There seems to be + issue' raises a concern gently with '~ it seems'.
- 2
Keeping it open like this makes the claim polite, so the other party won't respond defensively.
- deposit — Deposit
- minibar — Room minibar (paid refrigerator)
- charge — Billing fees
- bill — Bill, invoice
- refund — Refund (to)