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Customer service resolution
Report a faulty item or billing issue and agree on a clear next step.
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ElenaElena, a patient and solution-focused support representativeMarin · 声音
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初学者对话指南
跟随场景，一次一条有用的句子
在不确定接下来该说什么时，按顺序使用这些短语。
01 / 04
- 01Open the task
I'm calling about a problem with order seven four two.
State the purpose before adding details. - 02Handle the key detail
The item arrived damaged.
Give one concrete detail and invite the next question. - 03Confirm the outcome
I would prefer a refund rather than store credit.
Read back the decision, time, amount, or place. - 04Close the exchange
Please email the case confirmation.
Close only after the next step is clear.
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