课程
订单更正·问题解决(高级)
1 / 8
Remi
当订单错误或食物有问题时,平滑处理催促·追加订单·称赞等情况,避免情绪受损。
→ / ←
I think there's been a mix-up — this isn't what I ordered.
感觉有什么变了,这不是我点的。
温和抗议的方法。mix-up = 错误/混淆。比起直接指责'You brought the wrong dish'更委婉。
Sorry, but this is a little undercooked. Could you put it back on?
抱歉,这个有点没熟。可以再给我烹饪一下吗?
put it back on = 再放回火上。undercooked(没熟)↔ overcooked(过熟)。
When you get a chance, could we order another round?
有空的时候,可以再点一杯吗?
another round = 饮料再来一轮。'when you get a chance'可以让催促变得温和。
Would you mind taking this back?
您能把这个再拿回去吗?
Would you mind + ~ing = 最礼貌的请求。但请注意,答复'No(绝对不)'。
We've been waiting a while — could you check on our order?
我们等了很久,您能帮我们确认一下订单吗?
check on = 检查状态。通过'等了'这个事实温和地传达催促。
That was delicious — my compliments to the chef.
真的很好吃,请向厨师传达我的赞美。
正式的赞美表达。my compliments to the chef = 送给厨师的赞美。
今天的规则
- 1
即使是抱怨也可以用礼貌的方式表达:缓冲语(Sorry, but / I think) + 事实(this is...
- 2
) + 请求(could you...?
- 3
)。
- 4
关键是用'情况是这样的'来表达,而不是指责。
关键词
- mix-up — 错误,混淆
- undercooked — 未熟的
- another round — (饮料)再来一杯,继续一轮
- check on — 检查~的状态
- compliments to the chef — 传达给厨师的赞美